Return & Refund Policy

1. Returns & Replacements

We accept returns or replacements only where an item is:

• Damaged when received;
• Defective; or
• Different from the item ordered.

You must contact us within 48 hours of delivery.

Please send your order number and clear photos/videos of the item and packaging when reporting an issue.

2. Items We Do Not Accept for Return

We do not accept returns or refunds for:

• Change of mind;
• Wrong size selected by the customer;
• Items that have been worn, altered, damaged, or misused;
• Damage caused by exposure to water, perfume, chemicals, sweat, or improper care; and
• Customised or personalised jewelry, unless the item is defective or Fureve made an error.

3. Customised Orders

Customised items are made specifically for you and cannot be cancelled, returned, or refunded once production has started, except where the item is defective or FUREVE made an error.

Customers are responsible for providing accurate names, spellings, measurements, colours, designs, and other specifications.

4. Refunds

Where a refund is approved, it will be processed through the original payment method where possible.

Refund processing time may depend on your bank or payment provider.